FAQs
Secure Payment
How long does it take to process an order?
1. Standard Online Orders
- When you place an order, the first step is payment confirmation. This usually happens instantly with credit/debit cards.
- Packing and preparation for shipping usually takes 1 business day.
- Standard orders are typically processed within 1–2 business days before shipping.
2. International Orders
- Besides internal processing, international shipments go through customs clearance and other import/export procedures.
- Internal processing may be similar to standard orders, but total delivery time can range from 7–21 days or longer, depending on the destination country and shipping service.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping times and rates vary by location. Contact us orders@bhvco.com.au to request international shipping.
Track Order
How can I check the status of my order?
- Check Your Order Confirmation email once your order is placed and payment is accepted.
- You will receive a follow up email with shipping and tracking details once your order is on its way.
- Look for a tracking number or a link to check the order status online.
2. Contact Customer Service
- If you can’t find information online or via email, reach out to orders@bhvco.com.au.
- Provide your order number and email to get updates on your order.
3. What should I do if my tracking hasn’t updated?
Tracking updates may take 24–48 hours to appear, especially during busy seasons. If the status remains unchanged for more than 3 days, feel free to contact our support team - we’ll help you check the progress of your package and ensure it’s on the way to you.
What should I do if my tracking hasn’t updated?
Tracking updates may take 24–48 hours to appear, especially during busy seasons. If the status remains unchanged for more than 3 days, feel free to contact our support team—we’ll help you check the progress of your package and ensure it’s on the way to you.
Orders & Shipping
Can I modify or cancel my order after placing it?
1. Before the Order Is Processed
If the order is still pending or not yet processed, you may modify or cancel. You will need to do this within a few hours after placing the order.
Actions you can take may include:
- Changing the shipping address
- Updating the payment method
- Adding or removing items
2. After the Order Is Processed
Once the order is processed, packed, or shipped, modifications are not possible.
4. How to Cancel or Modify
Contact customer service immediately via email orders@bhvco.com.au with your order number - they can tell you what’s possible.
5. How long does shipping usually take
Standard shipping typically takes 2–5 business days, while express shipping arrives within 1–3 business days. Delivery times may vary slightly depending on your location and seasonal demand.
How long does shipping usually take?
Standard shipping typically takes 3–7 business days, while express shipping arrives within 1–3 business days. Delivery times may vary slightly depending on your location and seasonal demand, especially during holidays when kids’ clothing orders increase.
Payment & Store Credit
How does Store Credit work?
1. What Store Credit Is
- Store credit is a prepaid balance issued by a store that you can use to pay for future purchases.
- It’s usually given as a refund when you return an item, or as a gift from the store.
- Store credit is not the same as cash, but it acts like money within that store or platform.
2. How to Use Store Credit
- At checkout, select “Store Credit” as a payment option.
- The order total will be deducted from your store credit balance.
- If your order exceeds your store credit, you can pay the remaining balance with another payment method (card, digital wallet, etc.).
- Some stores allow you to combine store credit with promo codes or discounts, but check the store’s rules.
3. How Store Credit Is Issued
- Returned items: If you return a product, the store may offer store credit instead of a cash refund.
- Promotional offers: Sometimes stores give store credit as part of a promotion, loyalty reward, or gift card redemption.
- Cancelled orders: If your order is canceled after payment, some stores issue store credit instead of refunding the original payment method.
What payment methods do you accept?
We accept all major credit cards, AfterPay, PayPal, Apple Pay, making checkout fast and secure. All payments are encrypted to ensure a safe shopping experience.
Returns & Refunds
What is your returns and refunds policy?
We want you to love your purchase! If you’re not completely satisfied, you can return your item after 30 days of receiving it, and up to 45 days after purchase date.
Once we receive your return, we’ll process your refund within 5-7 business days. Refunds will be credited back to your original payment method. Return requests must be sent to orders@bhvco.com.au.
Account Info
Do I need an account to place an order?
No, you can check out as a guest.
However, creating an account allows you to track orders, manage returns, save your shipping details, and access Store Credit or rewards more easily.
How do I update my account details?
You can update your name, email, password, or saved addresses by logging into your account dashboard.
All changes are saved immediately and used for your future orders.