Shipping policy

BHV Co Pty Ltd (ABN 74 694 603 033)

We ship Australia-wide from our Sydney warehouse via Australia Post. This policy explains our shipping options, costs and timeframes.

1. Where we ship

We currently deliver to addresses within Australia only, including PO Boxes and Parcel Lockers. We do not ship internationally at this time – join our mailing list to hear when that changes.

2. Shipping options and cost

Service	Cost	Notes
Standard shipping	$11.95	Australia Post, tracked
Express shipping	$16.95	Australia Post Express, tracked
Free standard shipping	$0	Orders over $100

Orders of $100 or more qualify for free standard shipping automatically at checkout.

3. Dispatch and delivery timeframes

Orders are dispatched from Sydney within 1–2 business days of being placed. Once dispatched, delivery timeframes are determined by Australia Post and depend on your location – as a guide, standard delivery typically takes 2–6 business days and Express Post is faster for addresses within the Australia Post Express network. Business days exclude weekends and NSW public holidays. Delivery estimates are a guide only and delays can occasionally occur during peak periods or due to carrier disruptions.

4. Tracking

Every order is shipped with tracking. You will receive a shipping confirmation email with your tracking number once your order is dispatched, and you can follow your delivery on the Australia Post website. If your tracking has not updated for several days, contact us at hello@bhvco.com.au and we will follow it up with the carrier.

5. Delivery details

Please ensure your delivery address is complete and correct at checkout – we are unable to redirect orders once they have been dispatched, and we are not responsible for delays or lost parcels caused by an incorrect or incomplete address. If a parcel is returned to us as undeliverable, we will contact you to arrange redelivery (re-shipping charges may apply) or a refund of the product price.

6. Missing, delayed or damaged deliveries

If your order arrives damaged, or your tracking shows it as delivered but you have not received it, please contact us at hello@bhvco.com.au within 7 days (with photos in the case of damage) and we will work with Australia Post to investigate and arrange a replacement or refund in accordance with our Returns Policy and your rights under the Australian Consumer Law.

7. Contact us

BHV Co Pty Ltd (ABN 74 694 603 033)
Email: hello@bhvco.com.au