Refund policy

BHV Co Pty Ltd (ABN 74 694 603 033)
Last updated: 28 July 2026

1. Our 30-day money-back guarantee

We stand behind our products. If you use a BHV Co product daily as directed for 30 days and are not satisfied with your results, we will refund your purchase price in full.

To claim the guarantee:

• email hello@bhvco.com.au with your order number and a brief note on your experience;

• claims must be made within 60 days of your order being delivered (allowing 30 days of daily use);

• the guarantee applies to your first purchase of a product (one unit per product, per customer) and to the first order of a subscription; and

• we will let you know whether the product needs to be returned to us – in most cases it does not.

Approved refunds cover the product purchase price. Original shipping charges are not refunded under the satisfaction guarantee (but are refunded where a product is faulty – see below).

2. Change of mind

As our products are ingestible consumables, we do not offer returns or refunds for change of mind – for example, if you no longer want the product, ordered by mistake, or found it cheaper elsewhere. Please choose carefully and check your order (including any active subscriptions) before completing checkout. This does not affect our 30-day money-back guarantee above or your rights under the Australian Consumer Law below.

3. Faulty, damaged or incorrect items

If your order arrives damaged or faulty, is not as described, or you receive the wrong item, we will make it right at no cost to you – with a replacement or a full refund including shipping, as required under the Australian Consumer Law. Please contact us at hello@bhvco.com.au within 7 days of delivery where possible, including your order number and photos of the item and packaging, so we can resolve it quickly (and lodge any carrier claim).

4. Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

5. Subscriptions

You can pause, skip or cancel your subscription at any time before your next billing date through your account or by emailing hello@bhvco.com.au – there is no minimum term. Orders that have already been processed and dispatched are treated like any other order under this policy.

6. How refunds are processed

Approved refunds are issued to your original payment method. Once processed, please allow 5–10 business days for the funds to appear, depending on your bank or card provider. We will confirm by email when your refund has been processed.

7. Contact us

BHV Co Pty Ltd (ABN 74 694 603 033)
Email: hello@bhvco.com.au